If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. What discussion scope was described? Which booking rule was unclear? What preparation guidance was missing? Author notes / illustrative keys where applicable: 1. Read for scope. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 2. Read for booking clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 3. Read for preparation. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.