If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

How could you submit a question?
Which selection rule was unclear?
What participation option was missing?

Author notes / illustrative keys where applicable:
1. Read for submission route. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for selection clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for participation choice. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.