If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Where did you notice the change?
Which room name was unclear?
What route information was missing?

Author notes / illustrative keys where applicable:
1. Read for notice channel. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for room identification. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for route need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.