If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. What did the session promise? Which prerequisite was unclear? What topic detail was missing? Author notes / illustrative keys where applicable: 1. Read for promise meaning. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 2. Read for prerequisite. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 3. Read for topic need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.