If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

When did you notice the request?
What recall detail was difficult?
What reminder would help?

Author notes / illustrative keys where applicable:
1. Read for request timing. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for recall limit. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for reminder need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.