If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. Which topic were you locating? What timestamp was unclear? What speaker label was missing? Author notes / illustrative keys where applicable: 1. Read for topic intent. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 2. Read for timestamp clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 3. Read for speaker identification. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.