If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Why did you think reconnection was needed?
Which account choice was unclear?
What permission explanation was missing?

Author notes / illustrative keys where applicable:
1. Read for reason comprehension. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for account choice. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for permission clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.