# Consulting deliverable usability survey

Check whether delivered material supports its intended decision.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which recommendation was easiest to apply?

Answer: ____________________

## 2. What supporting explanation was missing?

Answer: ____________________

## 3. What next-step guidance would help?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. An applicable recommendation identifies which part of the deliverable connects to a practical decision or action. Report context without assuming usefulness guarantees a business outcome.
2. A missing supporting explanation reveals why recipients cannot connect the delivered material to their intended decision. Clarify verified methods, assumptions or references, without implying that understanding the deliverable guarantees a correct business outcome.
3. Helpful next-step guidance identifies the ownership, sequence or reference recipients need to attempt a recommendation. Confirm the agreed implementation scope before adding the handoff.

Interpretation caution: Do not claim guaranteed business outcomes.


## Illustrative finding and follow-up

Observation: Clients receive recommendations without owners or sequence.

Action to test: Add an appropriate implementation handoff.

Follow-up: After trying the change, repeat “Which recommendation was easiest to apply?” with people who experienced it. Check whether they still describe the original issue: clients receive recommendations without owners or sequence. Compare explanations and sample context, rather than claiming the change caused an improvement.