{
  "title": "Commercial handoff survey",
  "questions": [
    "Which expectation was not discussed at handoff?",
    "What document helped explain the agreement?",
    "What should be confirmed before work begins?"
  ],
  "question_notes": [
    "Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: delivery teams lack the customer's agreed priority order.",
    "Useful agreement references reveal what delivery teams need to understand promised scope. Link the approved source and its relevant section; a respondent's preferred document does not determine the agreement's legal meaning.",
    "Turn the requested improvement into a testable next step. One illustrative action is: confirm scope and priorities in a handoff meeting."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not publish confidential contract terms."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Confirm scope and priorities in a handoff meeting."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "field_protocol": null,
  "editorial_sections": [],
  "note": "Examples to adapt. Not a validated instrument; manual editorial data, not a product import payload."
}