{
  "title": "Course cancellation experience survey",
  "questions": [
    "What did the cancellation notice explain?",
    "Which alternative was unclear?",
    "What assistance did you need next?"
  ],
  "question_notes": [
    "Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: learners cannot identify replacement dates.",
    "An unclear alternative reveals whether cancellation guidance adequately explains changed dates, formats or available next steps. State only confirmed options and official conditions, rather than inferring refund or attendance rights from preferences.",
    "Turn the requested improvement into a testable next step. One illustrative action is: list available options and the next contact route."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not promise refunds or places without evidence."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. List available options and the next contact route."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}