# Course waitlist experience survey

Improve communication with prospective learners.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What timing information did you need?

Answer: ____________________

## 2. Which alternative would you consider?

Answer: ____________________

## 3. What update would help you plan?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: waitlisted learners cannot tell when availability is reviewed.
2. Acceptable alternatives reveal whether prospective learners need different timing, format or a related course. Describe verified options and their conditions, without treating expressed interest as an enrollment commitment or guaranteed place.
3. Turn the requested improvement into a testable next step. One illustrative action is: explain the next availability update.

Interpretation caution: Do not imply a waitlist guarantees a place.