{
  "title": "Customer community participation survey",
  "questions": [
    "What brought you to the customer community?",
    "Could you find a relevant discussion?",
    "What would make contributing easier?",
    "Which resource should be easier to find?",
    "What kind of response would make participation useful?"
  ],
  "question_notes": [
    "Joining motives distinguish customers seeking an answer, shared practice or peer contact. Use that context to evaluate community support instead of assuming participation demonstrates wider product adoption.",
    "Finding a relevant discussion tests whether community navigation matches a customer's immediate problem. Inspect missing terms or categories before concluding that no useful knowledge exists in the community.",
    "Contribution barriers can arise from uncertainty about relevance, response expectations or posting rules. Improve the identified entry point while keeping participation optional and avoiding pressure to disclose private work.",
    "A hard-to-find resource reveals a navigation need beyond discussion threads. Identify its intended task and discovery route before reorganizing the library or duplicating existing material.",
    "Response expectations clarify whether contributors need acknowledgment, a practical answer or a referral. Set realistic community expectations; a preference for replies does not guarantee staff availability."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: what brought you to the customer community.",
      "optional": true
    },
    {
      "question": 2,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: could you find a relevant discussion.",
      "optional": true
    },
    {
      "question": 3,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: what would make contributing easier.",
      "optional": true
    },
    {
      "question": 4,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: which resource should be easier to find.",
      "optional": true
    },
    {
      "question": 5,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: what kind of response would make participation useful.",
      "optional": true
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "field_protocol": null,
  "editorial_sections": [],
  "note": "Examples to adapt. Not a validated instrument; manual editorial data, not a product import payload."
}