# Customer community participation survey

Understand whether a product community supports customers' practical questions.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What brought you to the customer community?

Answer: ____________________

## 2. Could you find a relevant discussion?

Answer: ____________________

## 3. What would make contributing easier?

Answer: ____________________

## 4. Which resource should be easier to find?

Answer: ____________________

## 5. What kind of response would make participation useful?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Joining motives distinguish customers seeking an answer, shared practice or peer contact. Use that context to evaluate community support instead of assuming participation demonstrates wider product adoption.
2. Finding a relevant discussion tests whether community navigation matches a customer's immediate problem. Inspect missing terms or categories before concluding that no useful knowledge exists in the community.
3. Contribution barriers can arise from uncertainty about relevance, response expectations or posting rules. Improve the identified entry point while keeping participation optional and avoiding pressure to disclose private work.
4. A hard-to-find resource reveals a navigation need beyond discussion threads. Identify its intended task and discovery route before reorganizing the library or duplicating existing material.
5. Response expectations clarify whether contributors need acknowledgment, a practical answer or a referral. Set realistic community expectations; a preference for replies does not guarantee staff availability.

Interpretation caution: Customer community participation does not prove product adoption.