If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which feature change was explained?
What timing detail was unclear?
What data-handling reference was missing?

Author notes / illustrative keys where applicable:
1. Read for feature scope. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for timing clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for handling source. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.