If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which outcome was expected?
What scope boundary was unclear?
What review step was missing?

Author notes / illustrative keys where applicable:
1. Read for outcome. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for scope clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for review need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.