If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which check was described?
What discrepancy instruction was unclear?
What confirmation evidence was missing?

Author notes / illustrative keys where applicable:
1. Read for check scope. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for discrepancy route. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for confirmation. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.