{
  "title": "Service notice clarity survey",
  "questions": [
    "What action did the notice ask you to take?",
    "Which timing detail was unclear?",
    "What information should be easier to find?"
  ],
  "question_notes": [
    "Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: readers cannot identify whether action is required.",
    "Missing timing context can prevent customers from deciding when to prepare or change their routine. Clarify effective periods and relevant conditions using verified information, without promising that every recipient saw the notice.",
    "Turn the requested improvement into a testable next step. One illustrative action is: place required action before background details."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not imply notice delivery proves understanding."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Place required action before background details."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}