# Service notice clarity survey

Improve customer understanding of operational notices.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What action did the notice ask you to take?

Answer: ____________________

## 2. Which timing detail was unclear?

Answer: ____________________

## 3. What information should be easier to find?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: readers cannot identify whether action is required.
2. Missing timing context can prevent customers from deciding when to prepare or change their routine. Clarify effective periods and relevant conditions using verified information, without promising that every recipient saw the notice.
3. Turn the requested improvement into a testable next step. One illustrative action is: place required action before background details.

Interpretation caution: Do not imply notice delivery proves understanding.