{
  "title": "Customer office hours survey",
  "questions": [
    "What task did you bring to the session?",
    "What prevented asking your question?",
    "What should the next session cover?"
  ],
  "question_notes": [
    "Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: participants need advance guidance on suitable topics.",
    "Barriers to asking distinguish scheduling, unclear discussion scope and available participation routes. Adjust the actual session instructions or format where appropriate, without assuming that silence means customers had no support needs.",
    "Turn the requested improvement into a testable next step. One illustrative action is: publish session topics and submission options."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Avoid discussing private account issues in public sessions."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Publish session topics and submission options."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}