# Customer office hours survey

Make group help sessions more useful.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What task did you bring to the session?

Answer: ____________________

## 2. What prevented asking your question?

Answer: ____________________

## 3. What should the next session cover?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: participants need advance guidance on suitable topics.
2. Barriers to asking distinguish scheduling, unclear discussion scope and available participation routes. Adjust the actual session instructions or format where appropriate, without assuming that silence means customers had no support needs.
3. Turn the requested improvement into a testable next step. One illustrative action is: publish session topics and submission options.

Interpretation caution: Avoid discussing private account issues in public sessions.