If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. What limit was being approached? Which usage scope was unclear? What action option was missing? Author notes / illustrative keys where applicable: 1. Read for limit meaning. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 2. Read for usage scope. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score. 3. Read for action options. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.