# Customer renewal preparation survey

Improve renewal discussion materials.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which decision information was useful?

Answer: ____________________

## 2. What term reference was missing?

Answer: ____________________

## 3. What question route was unclear?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Read for decision context. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for term source. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for question route. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.

Interpretation caution: Not legal or financial advice.