{
  "title": "Customer resource discovery survey",
  "questions": [
    "Which resource were you searching for?",
    "Where did you expect to find it?",
    "What label would make it easier to locate?"
  ],
  "question_notes": [
    "Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: customers search training pages for setup checklists.",
    "Expected resource locations reveal a mismatch between customer terminology and the information structure. Improve labels or cross-links for the relevant task, without interpreting an individual navigation preference as a universal design requirement.",
    "Turn the requested improvement into a testable next step. One illustrative action is: cross-link setup resources from training navigation."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not equate resource downloads with successful use."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Cross-link setup resources from training navigation."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}