# Customer resource discovery survey

Find useful resources customers cannot locate.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which resource were you searching for?

Answer: ____________________

## 2. Where did you expect to find it?

Answer: ____________________

## 3. What label would make it easier to locate?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: customers search training pages for setup checklists.
2. Expected resource locations reveal a mismatch between customer terminology and the information structure. Improve labels or cross-links for the relevant task, without interpreting an individual navigation preference as a universal design requirement.
3. Turn the requested improvement into a testable next step. One illustrative action is: cross-link setup resources from training navigation.

Interpretation caution: Do not equate resource downloads with successful use.