If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. Which problem should receive more explanation? What tradeoff matters to your team? What question remains after the session? Author notes / illustrative keys where applicable: 1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: customers interpret exploratory ideas as committed releases. 2. A tradeoff explains which customer tasks or constraints would be affected by a proposed direction. Preserve the decision context for planning discussions; expressed preferences do not establish demand or create a delivery commitment. 3. Turn the requested improvement into a testable next step. One illustrative action is: label exploratory ideas and confirmed commitments separately.