# Customer roadmap discussion survey

Understand reactions to a product direction discussion.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which problem should receive more explanation?

Answer: ____________________

## 2. What tradeoff matters to your team?

Answer: ____________________

## 3. What question remains after the session?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: customers interpret exploratory ideas as committed releases.
2. A tradeoff explains which customer tasks or constraints would be affected by a proposed direction. Preserve the decision context for planning discussions; expressed preferences do not establish demand or create a delivery commitment.
3. Turn the requested improvement into a testable next step. One illustrative action is: label exploratory ideas and confirmed commitments separately.

Interpretation caution: Do not turn preferences into delivery promises.