# Customer service roleplay survey

Improve service roleplay feedback.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which scenario felt realistic?

Answer: ____________________

## 2. What instruction limited your response?

Answer: ____________________

## 3. What debrief question was useful?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Look for scenario fit.
2. Look for instruction constraints.
3. Look for debrief value.

Interpretation caution: Do not identify real customers.


## Illustrative finding and follow-up

Observation: Role instructions prescribe the desired outcome.

Action to test: Allow several plausible responses.

Follow-up: After the proposed change, ask relevant participants whether this original issue still occurs: Role instructions prescribe the desired outcome. Record what they experienced, including none or not applicable; changes in the sample do not establish causation.