{
  "title": "Customer success planning survey",
  "questions": [
    "Which outcome matters most this quarter?",
    "What dependency threatens the plan?",
    "What should the next review cover?"
  ],
  "question_notes": [
    "Identify the customer’s highest-priority outcome for the stated quarter and use it to check milestone relevance. The chosen outcome guides planning without guaranteeing delivery or business impact.",
    "Dependencies identify conditions outside the agreed action sequence, such as unavailable inputs or another team's decision. Assign a review point for the condition without treating the respondent's concern as a confirmed delivery failure.",
    "Turn the requested improvement into a testable next step. One illustrative action is: rewrite milestones around agreed customer outcomes."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not promise a business outcome from survey responses."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Rewrite milestones around agreed customer outcomes."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}