{
  "title": "Customer feedback frequency survey",
  "questions": [
    "Which request arrived at an inconvenient time?",
    "What feedback had you already provided?",
    "What invitation change would help?"
  ],
  "question_notes": [
    "Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: customers receive overlapping requests after one interaction.",
    "Previously supplied feedback helps identify duplicate requests and fragmented collection routes. Coordinate requests around the same topic and timeframe, while recognizing that similar invitations may concern materially different experiences.",
    "Turn the requested improvement into a testable next step. One illustrative action is: coordinate feedback invitations across teams."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Nonresponse does not prove dissatisfaction."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Coordinate feedback invitations across teams."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}