# Customer feedback frequency survey

Find excessive or poorly timed feedback requests.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which request arrived at an inconvenient time?

Answer: ____________________

## 2. What feedback had you already provided?

Answer: ____________________

## 3. What invitation change would help?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: customers receive overlapping requests after one interaction.
2. Previously supplied feedback helps identify duplicate requests and fragmented collection routes. Coordinate requests around the same topic and timeframe, while recognizing that similar invitations may concern materially different experiences.
3. Turn the requested improvement into a testable next step. One illustrative action is: coordinate feedback invitations across teams.

Interpretation caution: Nonresponse does not prove dissatisfaction.