# Customer training recordings survey

Assess recorded customer tutorials.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which segment helped your task?

Answer: ____________________

## 2. What timestamp guidance was missing?

Answer: ____________________

## 3. What written alternative would help?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Read for task relevance. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for timestamp need. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for alternative format. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.

Interpretation caution: Watching is not proof of adoption.