# Customer training survey

Improve training delivered to product users.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which task could you complete afterward?

Answer: ____________________

## 2. What example did you need during training?

Answer: ____________________

## 3. What practice would help next?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Identify a task the customer could actually attempt or complete after training and what support remained necessary. Compare task context without interpreting attendance as mastery.
2. Missing examples reveal which real tasks the training did not connect to its explanations. Select a verified example matching that task, while separating a helpful illustration from demonstrated ability to perform it.
3. Turn the requested improvement into a testable next step. One illustrative action is: add a guided report-building exercise.

Interpretation caution: Attendance does not demonstrate task mastery.


## Illustrative finding and follow-up

Observation: Participants understand navigation but not report setup.

Action to test: Add a guided report-building exercise.

Follow-up: After trying the change, repeat “Which task could you complete afterward?” with people who experienced it. Check whether they still describe the original issue: participants understand navigation but not report setup. Compare explanations and sample context, rather than claiming the change caused an improvement.