# Customer trial expiry notice survey

Clarify trial expiry communications.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. What ended at expiry?

Answer: ____________________

## 2. Which date was unclear?

Answer: ____________________

## 3. What next option did you understand?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Read for expiry scope. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for date meaning. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for next options. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.

Interpretation caution: No unverified retention promises.