{
  "title": "Damaged item reporting survey",
  "questions": [
    "Which evidence instruction was unclear?",
    "What contact route was difficult to find?",
    "What next-step information was missing?"
  ],
  "question_notes": [
    "An unclear evidence instruction identifies what customers cannot determine about reporting damage. Use appropriate synthetic examples without collecting private purchase records.",
    "A hard-to-find contact route identifies a discoverability gap in the damage-reporting process. Make official instructions visible and explain their scope, without collecting private purchase details or promising a particular resolution.",
    "Missing next-step information identifies uncertainty after the report is submitted. Explain the official process and contact route without promising a particular resolution."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Avoid personal details and unsafe inspection instructions."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Provide appropriate example evidence guidance."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}