If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which evidence instruction was unclear?
What contact route was difficult to find?
What next-step information was missing?

Author notes / illustrative keys where applicable:
1. An unclear evidence instruction identifies what customers cannot determine about reporting damage. Use appropriate synthetic examples without collecting private purchase records.
2. A hard-to-find contact route identifies a discoverability gap in the damage-reporting process. Make official instructions visible and explain their scope, without collecting private purchase details or promising a particular resolution.
3. Missing next-step information identifies uncertainty after the report is submitted. Explain the official process and contact route without promising a particular resolution.