{
  "title": "Delivery instruction experience survey",
  "questions": [
    "Which instruction choice was unclear?",
    "What preference could you not express?",
    "What confirmation would help?"
  ],
  "question_notes": [
    "An unclear instruction choice identifies ambiguity about what the delivery option actually permits. Review the label against supported arrangements without requesting addresses.",
    "An unexpressible preference reveals a gap between supported delivery choices and the instructions presented at checkout. Explain actual options and limits, without collecting addresses or promising that every requested arrangement can be fulfilled.",
    "A useful confirmation identifies how shoppers should know whether their instructions were recorded or passed onward. Explain the actual process without promising every preference will be fulfilled."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not collect gate codes or private location details."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Explain how instructions are passed and their limits."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}