# Delivery instruction experience survey

Find confusion when specifying delivery preferences.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which instruction choice was unclear?

Answer: ____________________

## 2. What preference could you not express?

Answer: ____________________

## 3. What confirmation would help?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. An unclear instruction choice identifies ambiguity about what the delivery option actually permits. Review the label against supported arrangements without requesting addresses.
2. An unexpressible preference reveals a gap between supported delivery choices and the instructions presented at checkout. Explain actual options and limits, without collecting addresses or promising that every requested arrangement can be fulfilled.
3. A useful confirmation identifies how shoppers should know whether their instructions were recorded or passed onward. Explain the actual process without promising every preference will be fulfilled.

Interpretation caution: Do not collect gate codes or private location details.