{
  "title": "Delivery rescheduling survey",
  "questions": [
    "Which rescheduling step was unclear?",
    "What cutoff information was missing?",
    "What confirmation did you need?"
  ],
  "question_notes": [
    "An unclear rescheduling step identifies where the process fails to explain the next required action. Clarify current official conditions without guaranteeing acceptance.",
    "A missing cutoff identifies when customers cannot judge whether a timing change remains possible. State the verified rescheduling conditions and official route, without interpreting contractual rights or guaranteeing acceptance of a requested change.",
    "A requested confirmation identifies how customers expect to distinguish a submitted change from an accepted new date. Show the verified state and any remaining action."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not promise carrier actions beyond verified processes."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Provide clear accepted or pending status."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "field_protocol": null,
  "editorial_sections": [],
  "note": "Examples to adapt. Not a validated instrument; manual editorial data, not a product import payload."
}