# Delivery rescheduling survey

Improve guidance when customers change delivery timing.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which rescheduling step was unclear?

Answer: ____________________

## 2. What cutoff information was missing?

Answer: ____________________

## 3. What confirmation did you need?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. An unclear rescheduling step identifies where the process fails to explain the next required action. Clarify current official conditions without guaranteeing acceptance.
2. A missing cutoff identifies when customers cannot judge whether a timing change remains possible. State the verified rescheduling conditions and official route, without interpreting contractual rights or guaranteeing acceptance of a requested change.
3. A requested confirmation identifies how customers expect to distinguish a submitted change from an accepted new date. Show the verified state and any remaining action.

Interpretation caution: Do not promise carrier actions beyond verified processes.