If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which check-in detail was unclear?
What waiting-area information was missing?
Where did you look for help?

Author notes / illustrative keys where applicable:
1. Read for check-in clarity. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for waiting information. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for help discovery. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.