{
  "title": "Email preference clarity survey",
  "questions": [
    "Which category was unclear?",
    "What frequency did you expect?",
    "What explanation would help choose?"
  ],
  "question_notes": [
    "Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: readers cannot distinguish product updates from marketing offers.",
    "Expected frequency reveals whether preference labels distinguish occasional, scheduled and event-triggered messages. Explain the actual available settings and their limits; a stated expectation does not establish that a system already supports that choice.",
    "Turn the requested improvement into a testable next step. One illustrative action is: describe categories and actual frequency expectations."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not treat survey responses as subscription consent."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Describe categories and actual frequency expectations."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}