{
  "title": "Equipment request experience survey",
  "questions": [
    "Was it clear which equipment could be requested?",
    "Could you find the request route?",
    "Were approval and delivery stages understandable?",
    "What information did you have to repeat?",
    "What would help you plan while waiting?"
  ],
  "question_notes": [
    "Requestable equipment information helps employees distinguish available routes from assumed entitlement. Clarify the published categories and criteria without interpreting feedback as purchase authorization.",
    "The request route determines whether an employee can initiate the process without informal workarounds. Check the location and responsible contact before adding instructions to unrelated documentation.",
    "Approval and delivery are separate stages with different owners and expectations. Identify which transition is confusing and explain actual status meanings without suggesting that approval guarantees immediate availability.",
    "Repeated information reveals potential handoff gaps between request, approval and fulfillment. Review why the detail is requested again before removing a field needed for a verified operational purpose.",
    "Waiting guidance should help employees plan around uncertain equipment availability. Explain known status and suitable contact routes without inventing delivery dates or promising access before approval."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: was it clear which equipment could be requested.",
      "optional": true
    },
    {
      "question": 2,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: could you find the request route.",
      "optional": true
    },
    {
      "question": 3,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: were approval and delivery stages understandable.",
      "optional": true
    },
    {
      "question": 4,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: what information did you have to repeat.",
      "optional": true
    },
    {
      "question": 5,
      "format": "Short open text",
      "reason": "Let people explain the experience in their own words. Review this answer for: what would help you plan while waiting.",
      "optional": true
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}