{
  "title": "Event check-in survey",
  "questions": [
    "Which arrival instruction was missing?",
    "Where did you wait unexpectedly?",
    "What would simplify check-in?"
  ],
  "question_notes": [
    "Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: attendees cannot identify the correct registration queue.",
    "Unexpected waiting identifies the arrival stage lacking capacity information or clear routing. Review the specific checkpoint and its instructions, while distinguishing an isolated delay from evidence about overall check-in performance.",
    "Turn the requested improvement into a testable next step. One illustrative action is: separate queues with clear signs."
  ],
  "answer_guidance": [
    {
      "question": 1,
      "format": "Optional short text",
      "reason": "Retain the specific point or condition described; avoid replacing it with an unexplained rating."
    },
    {
      "question": 2,
      "format": "Optional written explanation",
      "reason": "Keep context that distinguishes different experiences. Do not collect ticket codes or identity documents."
    },
    {
      "question": 3,
      "format": "Optional improvement suggestion",
      "reason": "Keep the suggested change separate from whether it has been tested. Separate queues with clear signs."
    }
  ],
  "respondent_instruction": "If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.",
  "note": "Examples to adapt. Not a validated instrument."
}