If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

What items were included?
Which optional service was unclear?
What handoff responsibility was missing?

Author notes / illustrative keys where applicable:
1. Read for included scope. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
2. Read for optional boundary. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.
3. Read for responsibility. Keep the specific explanation in the respondent’s own words rather than converting it into an unexplained overall satisfaction score.