If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. How did you submit a question? What prevented your question being considered? What explanation would help? Author notes / illustrative keys where applicable: 1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: attendees do not know how questions are selected. 2. The barrier helps distinguish submission access, selection rules and timing constraints in audience questions. Explain the actual route and limits; a question not discussed does not necessarily indicate that organizers ignored it. 3. Turn the requested improvement into a testable next step. One illustrative action is: explain submission and moderation criteria.