# Returning attendee survey

Understand how an event has changed for repeat visitors.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Which change affected your experience?

Answer: ____________________

## 2. What previous feature did you expect?

Answer: ____________________

## 3. What should be explained before returning?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: returning attendees assume last year's room layout still applies.
2. Expected earlier features reveal where repeat visitors may rely on outdated event information. Explain confirmed changes before arrival, while distinguishing a remembered preference from a commitment to repeat previous arrangements.
3. Turn the requested improvement into a testable next step. One illustrative action is: highlight verified venue and schedule changes.

Interpretation caution: Memory of previous events may be incomplete.


## Illustrative finding and follow-up

Observation: Returning attendees assume last year's room layout still applies.

Action to test: Highlight verified venue and schedule changes.

Follow-up: After trying the change, repeat “Which change affected your experience?” with people who experienced it. Check whether they still describe the original issue: returning attendees assume last year's room layout still applies. Compare explanations and sample context, rather than claiming the change caused an improvement.