Which recording were you trying to find?
Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: viewers cannot locate the start of audience questions.
Events and gatherings / Survey guide
Events and gatherings · Practical survey guide
Event replay experience survey
Improve discovery and use of recorded event material.
Opens product registration. Example questions are not imported automatically.
ILLUSTRATIVE FINDING → ACTION
What people might say
Viewers cannot locate the start of audience questions.
What you could investigate
Add chapters and clear recording descriptions.
Synthetic scenario, not a customer result.
A useful starting point
Questions to understand the actual experience.
Improve discovery and use of recorded event material. Use the prompts relevant to your audience and allow people to skip situations they did not encounter. Keep response handling consistent with what you explain in the invitation.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.
What navigation aid was missing?
Missing navigation aids identify barriers to locating a topic within existing recordings. Add verified chapter or session references where available, without implying that every event session was recorded or remains accessible.
What access instruction would help?
Find the instruction needed to reach or open the recording, such as the correct link or verified eligibility step. Explain actual access conditions separately from chapters that aid navigation.
If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. Which recording were you trying to find? What navigation aid was missing? What access instruction would help?
Download the questions as text ↓
Examples to adapt, rather than a validated research instrument.
Read the answers carefully
Keep the conclusion within the evidence.
Do not promise recording access without rights verification.
Viewers cannot locate the start of audience questions. This is a synthetic example, not a customer result. Do not promise recording access without rights verification.
Before you send it
Check what your wording assumes.
Would you agree that everything about event replay experience was clear and easy?
Which recording were you trying to find?
The first wording combines an assumed positive outcome with two different judgments. The revised prompt asks about a specific experience and permits an inconvenient or uncertain answer.
A worked interpretation example
From a comment to a practical next step.
Illustrative scenario. These are not customer results.
Keep the finding specific
Viewers cannot locate the start of audience questions.
Choose an action to test
Add chapters and clear recording descriptions.
Check the experience again
After trying the change, repeat “Which recording were you trying to find?” with people who experienced it. Check whether they still describe the original issue: viewers cannot locate the start of audience questions. Compare explanations and sample context, rather than claiming the change caused an improvement.
From question to next step
Make the feedback useful.
Set the decision
Start with the decision: Improve discovery and use of recorded event material.
Invite relevant voices
Invite people with relevant experience. Ask after someone has encountered the situation described in “Which recording were you trying to find?”, while they can still recall the details. For material testing, show the actual draft first; for planning, ask before the next relevant activity.
Choose an action
Add chapters and clear recording descriptions.
Choose the response format
Make room for the explanation.
| Question | Suggested format | What to preserve |
|---|---|---|
| Which recording were you trying to find? | Optional short text | Retain the specific point or condition described; avoid replacing it with an unexplained rating. |
| What navigation aid was missing? | Optional written explanation | Keep context that distinguishes different experiences. Do not promise recording access without rights verification. |
| What access instruction would help? | Optional improvement suggestion | Keep the suggested change separate from whether it has been tested. Add chapters and clear recording descriptions. |
Make questions optional where appropriate. If you add a rating scale, label its endpoints, keep one idea per question, and retain a follow-up for reasons. These examples are not a validated measurement instrument.
Before you send it
Questions, answered.
Who should receive this questionnaire?
Attendees or organizers who experienced the relevant event activity. Ask only about steps each person encountered; do not treat a voluntary response sample as representative.
When should I ask these questions?
Ask after someone has encountered the situation described in “Which recording were you trying to find?”, while they can still recall the details. For material testing, show the actual draft first; for planning, ask before the next relevant activity.
What should I investigate in the answers?
Viewers cannot locate the start of audience questions. This is an illustrative pattern to look for, not a claim about your respondents. Do not promise recording access without rights verification.
What would a practical follow-up look like?
Add chapters and clear recording descriptions. After trying the change, repeat “Which recording were you trying to find?” with people who experienced it. Check whether they still describe the original issue: viewers cannot locate the start of audience questions. Compare explanations and sample context, rather than claiming the change caused an improvement.
How should I ask “What navigation aid was missing?”?
Missing navigation aids identify barriers to locating a topic within existing recordings. Add verified chapter or session references where available, without implying that every event session was recorded or remains accessible. Use an optional written explanation when predefined choices would hide relevant context.
Can I use the questions in SurveyTeams?
Copy the prompts or download TXT, CSV, JSON, or a Markdown worksheet, then adapt them in your own survey. The CTA opens registration; it does not import this example automatically. Verify available features in your account.
Build with SurveyTeams
Draft your own event replay experience questionnaire.
Use these examples to draft your questionnaire. Create a survey draft, add questions, and check the respondent preview in SurveyTeams. Additional features depend on your account and plan.
Create your survey in SurveyTeams
Opens product registration. Example questions are not imported automatically.
Learn about the product ↗Continue exploring