If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate. Which location was difficult to find? Where did you expect a direction sign? What label would help? Author notes / illustrative keys where applicable: 1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: attendees confuse session rooms with similar names. 2. An expected sign location identifies a decision point where directions were unavailable. Place checked destination guidance at that point; the respondent's route may differ from other entrances or available access arrangements. 3. Turn the requested improvement into a testable next step. One illustrative action is: use consistent room labels at key junctions.