# Event staff assistance survey

Improve how attendees find practical help.

If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

## 1. Where did you look for assistance?

Answer: ____________________

## 2. What question was difficult to route?

Answer: ____________________

## 3. What staff identification would help?

Answer: ____________________

## Author notes / illustrative keys where applicable

1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: visitors cannot distinguish volunteers from venue staff.
2. Difficult routing reveals whether an attendee could identify the role responsible for a practical question. Explain the approved help points and scope, without collecting staff identities or treating friendliness as service readiness.
3. Turn the requested improvement into a testable next step. One illustrative action is: use clear role labels and escalation contacts.

Interpretation caution: Do not name staff in public criticism.