If nothing was unclear or difficult, say so. Skip questions about steps you did not experience; use not applicable where appropriate.

Which task was unclear?
What situation needed an escalation contact?
What briefing material would help?

Author notes / illustrative keys where applicable:
1. Use this answer to locate the part of the experience that needs explanation. The example issue to investigate is: volunteers cannot identify who handles schedule changes.
2. The situation described identifies where volunteers lacked a clear boundary for seeking authorized help. Add verified escalation roles to preparation materials; survey examples must not replace urgent incident or safety reporting.
3. Turn the requested improvement into a testable next step. One illustrative action is: add a simple escalation contact sheet.